VelvetStride™ Orthopedic Sandals for All-Day Wear

At Haveriq, we are committed to making your shopping experience simple, reliable, and convenient. Every order is carefully processed and prepared for delivery.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

During promotional periods, holidays, or periods of high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Delivery Time

Our estimated delivery time is:

7–14 business days

Delivery times may vary depending on your destination, local carrier operations, customs procedures, weather conditions, and other circumstances beyond our reasonable control.

The estimated delivery period begins after your order has been processed and shipped.

Shipping Costs

Available shipping methods and applicable shipping costs will be displayed at checkout before you complete your purchase.

From time to time, Haveriq may offer free shipping promotions.

Order Tracking

Once your order has shipped, a tracking number will be sent to the email address provided when placing your order.

Please allow 24–72 hours for tracking information to become available or update in the carrier's system.

If you have any questions regarding your shipment, please contact:

amy12135@outlook.com

Customs & Import Duties

Depending on your destination, your order may be subject to customs duties, taxes, or other import charges.

Any applicable charges imposed by local authorities are the responsibility of the customer.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at:

amy12135@outlook.com

We will be happy to assist you in checking the status of your shipment.

At Haveriq, we want you to feel confident when shopping with us.

If your purchase isn't quite right, we offer a 30-day free return and exchange policy for eligible items.

30-Day Free Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, items should generally be:

• Unworn and unused
• In original condition
• Clean and free from damage
• Returned with original packaging and tags where applicable

Free Return Shipping

For eligible returns, Haveriq provides free return shipping.

Please contact us before sending any item back. Our customer service team will provide the appropriate return instructions.

Exchanges

We offer free exchanges within 30 days for eligible products.

You may request an exchange for an alternative size, color, or available item, subject to stock availability.

If the requested replacement is unavailable, we can assist you with another suitable solution.

How to Request a Return

Please email:

amy12135@outlook.com

Please include:

• Your order number
• Product name
• Reason for the return or exchange
• Photos, if the item is damaged or defective

Our team will review your request and provide the next steps.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photos of the product and packaging.

After reviewing the issue, we may provide a replacement, exchange, or refund as appropriate.

Refunds

Once your returned item has been received and inspected, we will process your approved refund.

Refunds will generally be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.

Items Not Eligible for Return

Certain items may not be eligible for return for hygiene or other legitimate reasons, particularly if they have been worn, washed, altered, damaged, or otherwise used.

Items marked as final sale or non-returnable may also be excluded.